How to unblock my account
If your account is blocked, you should have received an email stating the blockage reasons.
If your shop has been blocked because of products that violate our terms of use, you can check our article moderation rules here.
If you did not receive it and you would like to challenge those reasons, or do your best to unblock it, don’t hesitate to contact our customer service : [[email protected]](/cdn-cgi/l/email-protection#6d0508011d2d0c03060c430c0b1f040e0c)
If your shop has been blocked because of products that violate our terms of use, you can check our article moderation rules here.
If you did not receive it and you would like to challenge those reasons, or do your best to unblock it, don’t hesitate to contact our customer service : [[email protected]](/cdn-cgi/l/email-protection#6d0508011d2d0c03060c430c0b1f040e0c)
Updated on: 10/01/2025
Thank you!