Why can't I create DHL labels anymore?
From now on, for all our new sellers, we verify their identity so that they can use our DHL label creation platform.
Why do we do this?
This is a security procedure that we have put in place to ensure that our services are not used for fraudulent purposes.
How to verify your identity?
When you see the page below, click on the link to fill out the form and download the necessary documents.
You can find the link to the form by clicking here
Once the documents are uploaded, your account will be unlocked within 48 hours. If any documents are missing or not visible, we will contact you.
If you need help, do not hesitate to contact our Customer Service at [[email protected]](/cdn-cgi/l/email-protection#f8909d9488b899969399d6999e8a919b99)
Why do we do this?
This is a security procedure that we have put in place to ensure that our services are not used for fraudulent purposes.
How to verify your identity?
When you see the page below, click on the link to fill out the form and download the necessary documents.
You can find the link to the form by clicking here
Once the documents are uploaded, your account will be unlocked within 48 hours. If any documents are missing or not visible, we will contact you.
If you need help, do not hesitate to contact our Customer Service at [[email protected]](/cdn-cgi/l/email-protection#f8909d9488b899969399d6999e8a919b99)
Updated on: 10/01/2025
Thank you!