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How to issue a full or partial refund of an order
How to issue a full or partial refund of an order

How to issue a full or partial refund of an order

Betty Ibo avatar
Written by Betty Ibo
Updated over a year ago

  1. You can issue a full or partial refund from your account.

    1. Go to the "Sales" section of your account

    1. 2. Select the relevant order

      3. Click on "Refund"


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      4. If you want to refund the entire transaction, check "THE SALE". If you wish to partially reimburse the transaction check the "A FREE AMOUNT" and enter the amount to be reimbursed.


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      Funds for reimbursements are deducted from your wallet, if you do not have money in your wallet, the refund will be deducted from your next sales.
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      In case of refund, the commission is automatically reimbursed on your wallet, before the funds are transferred to the buyer.

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