To get access the DHL partnership, you must be registered on Anka and connect to your shop space.
Weight of the package
Indicate the superior denomination
When you fill in the weight of the package, indicate the superior denomination if the weight is between 2 denominations.
Examples:
Your package weighs 1.7kgs you must automatically list the weight as 2kgs.
Your package weighs 0.6kgs you must automatically list the weight as 1kg.
Volumetric weight
DHL often uses the volumetric weight to determine the weight of a package, the larger the packaging, the higher the weight. The calculation formula is as follows: (length x width x height) / 5000 per package.
So bags, tote bags, flyers (packaging supplied by DHL) should be favored as packaging.
If you get an error message when trying to generate your shipping label, check the following article: I'm not able to generate my DHL label