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Why has my order been canceled?
Why has my order been canceled?
Sidoine Boti avatar
Written by Sidoine Boti
Updated over a week ago

There are 3 reasons that explain why your order has been canceled:

1. The seller didn't accept the order in time

Once your order is confirmed, the seller has 48 hours to accept it. Otherwise, it is automatically canceled. The seller certainly lacked responsiveness or hasn't logged in to her account.

2. The seller declined the order

If the seller is not able to honor a sale, she can decline the order. She is required to give you an explanation.

3. Anka canceled the order

On rare occasions, Anka might cancel your order. In that case, we will send you a message.

In any case, all refunds are automatically credited to your Anka virtual wallet. You can use it to make a new purchase or transfer it to your bank or Paypal account.

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