Skip to main content
All CollectionsShop on AnkaMy order
You haven't heard back from the seller
You haven't heard back from the seller
Sidoine Boti avatar
Written by Sidoine Boti
Updated over a week ago

You haven't heard from the seller about an order

When you contact a seller, he has 48h to reply. If she/he does not get back to you after that period of time, you can contact us to make a claim at [email protected]. We will contact the seller in order to get a quick answer.

If 48h after our raise, you still don't hear from the seller, you can request an order cancellation and refund in the following cases:

  • Orders with status "To ship"

  • Orders with status "Shipped" without any tracking number

For "shipped" orders with tracking numbers, we do our best to contact the seller. In such case, you should wait to receive the package and return it to the seller in order to be refunded. Most of the time you can track the package for an estimated delivery date.


You can also choose to wait for the seller to get back to you as it might be a temporary issue.

You are not answered about a request:

For a product request, we invite you to wait for the seller, she/he is temporarily unavailable. She/he will get back to you as soon as possible.

You can still contact Afrikrea customer service if you need anything : [email protected]

Did this answer your question?