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Buyer's protection

Buyer's protection

Sidoine Boti avatar
Written by Sidoine Boti
Updated over a week ago

Afrikrea is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping.

Rest assured that if you don’t get your order, we will proceed to a full refund. If need be, we will refund you out of our pocket (it happens in some cases).

We also guarantee full refund of orders returned within 14 days as long as the item is not used or damaged. Returns of custom-made items, underwear and swimwear have to be authorised by the seller first

When returning a product, be sure to provide a tracking number to the seller in the "Purchase" section of the order. Then click on "ship" and enter the tracking number for the returned item. Once this is completed please click "submit" to complete the process of returning your item to the seller. That allows us and the seller to track the package and fully reimburse you.

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