Question 1

Configure your shipping profiles

Accepted Answer

The main advantages of pre-filled delivery profiles are:

1) NO NEED TO INCORPORATE SHIPPING COSTS INTO YOUR PRICES:

Just enter the product price, with no additional costs!- Use our default ANKA shipping profiles or update them to create your own now. The platform will dynamically modify your prices to reflect the total cost in an attractive way: with a maximum shipping cost of €10 or even free shipping (automatically).

This is called dynamic pricing and is explained in more detail here.

2) NO NEED TO UPDATE OR CREATE SHIPPING PROFILES

Our default "ANKA shipping profiles" are based on DHL prices that we have integrated.
They are updated automatically without the need for you to change them

They cover all destinations in the world, including any remote shipping costs, so you are covered effortlessly.

From the " Shipping" section of the product file, you have the possibility to "edit the profile" (1) or to "create a new shipping profile" (2) - (see image below)

[![](https://storage.c

Question 2

Buyer's protection

Accepted Answer

Anka is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping.

Rest assured that if you don’t get your order, we will proceed to a full refund. If need be, we will refund you out of our pocket (it happens in some cases).

We also guarantee full refund of orders returned within 14 days as long as the item is not used or damaged. Returns of custom-made items, underwear and swimwear have to be authorised by the seller first

When returning a product, be sure to provide a tracking number to the seller in the "Purchase" section of the order. Then click on "ship" and enter the tracking number for the returned item. Once this is completed please click "submit" to complete the process of returning your item to the seller. That allows us and the seller to track the package and fully reimburse you.

[](https://anka.intercom

Question 3

Sell on WhatsApp

Accepted Answer

If you’re already using our Catalog Feature, you can use WhatsApp Business to add another sales channels to your shop.

WhatsApp Business is a very useful tool for shops to interact quickly with customers and engage them with trust and ease. You can set business hours, pre-written messages, and most of all you can import your Anka product catalog directly on WhatsApp Business, allowing customers to browse and purchase from the app.

If you don’t already have an account, you can get started here: ttps://business.whatsapp.com/

Link your accounts

Once you’re set, connect your WhatsApp Business account to your Facebook Commerce account. Go to Commerce Manager and in the menu pick ‘WhatsApp Manager’. Then in ‘Account tools’ go to ‘Catalogue’, then add your Anka catalogue.

If you get an error message saying your Catalog

Question 4

How to modify the price and the stock of a product?

Accepted Answer

To change the price and stock of a product on your store

Go to the "Products" section of your account

Click on "Edit", below the price displayed

You can quickly update the prices and the quantity in stock.

Mobile view

[![](https://anka.intercom-attachments.eu/i/o/568241/0a801aab36afffa0

Question 5

What is Anka?

Accepted Answer

Anka.marketplace is the marketplace where you can create your store, sell your products and manage your orders daily. It is part of ANKA services.

Anka.marketplace is your platform to discover, buy and sell fashion, art and crafts Made Of Africa around the world.

Anka brings together creators, African or not, from all over the world and allows them to open an online store to sell their creations. You then have in one place the greatest variety of fashion, art and crafts inspired by Africa. All lovers of Africa, wherever they are in the world, can simply buy these unique works.

By playing the role of trusted third party, Anka facilitates transactions as well as exchanges directly between buyers and sellers, in a user-friendly and secure environment.

But Anka is also an open community which allows each member to benefit from the advantages by pooling their needs:

sellers can benefit from reductions on their shipping costs
buyers can benefit from original discoveries at good prices

We therefore have the firm conviction that a better world for everyone will only be possible by exchanging and bringing together individual interests for common gain, without borders!

Who are we ?

Q: Buyer's protection

Anka is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping. Rest assured that if you don’t get your order, we will proceed to a full refund. If need be, we will refund you out of our pocket (it happens in some cases). <a href="https://anka.intercom-attachments.eu/i/o/568591/299a7d7f3cbf4a16c2cfaec5/635bfec54cb5a.png?expires=1736519400&signature=fb3053b1845c5bb0456cecf8746e66a9812d5cc8ebf87af391233203c12f4306&req=1dNnwFH74DYg2xq48t1joJNoqTm7yzrKb%2FbrTUMOCACBVnTkDk0IQEu%2FKz5i%0AQHyZ1w%2FlNR0Nkw%3D%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/89123761dcae0800/4b80aa00-e159-4b38-8268-0dc8c9_bspsuf.png" alt="" /></a> We also guarantee full refund of orders returned within 14 days as long as the item is not used or damaged. Returns of custom-made items, underwear and swimwear have to be authorised by the seller first When returning a product, be sure to provide a tracking number to the seller in the "Purchase" section of the order. Then click on "ship" and enter the tracking number for the returned item. Once this is completed please click "submit" to complete the process of returning your item to the seller. That allows us and the seller to track the package and fully reimburse you. [<img src="https://storage.crisp.chat/users/helpdesk/website/b0b7fb3bcbca6800/6a4b5a17-5493-4b9c-a84f-f0db20_y3hm6x.png" alt="" />](https://anka.intercom

Q: Sell on WhatsApp

If you’re already using our <a href="https://support.afrikrea.com/en/articles/19909-tag-my-products-on-facebook-instagram">Catalog Feature</a>, you can use WhatsApp Business to add another sales channels to your shop. WhatsApp Business is a very useful tool for shops to interact quickly with customers and engage them with trust and ease. You can set business hours, pre-written messages, and most of all you can import your Anka product catalog directly on WhatsApp Business, allowing customers to browse and purchase from the app. If you don’t already have an account, you can get started here: <a href="https://business.whatsapp.com/">ttps://business.whatsapp.com/</a> Link your accounts Once you’re set, connect your WhatsApp Business account to your Facebook Commerce account. Go to Commerce Manager and in the menu pick ‘WhatsApp Manager’. Then in ‘Account tools’ go to ‘Catalogue’, then add your Anka catalogue. <a href="https://anka.intercom-attachments.eu/i/o/10085881/526384ca7e382fcba12ddcfb/eCvQZnEL65ZvGGzUztc4ztk2H_pqCnJqj7zcRx4bVfVTRkrQzlOaJklNbiGFhNKh2OixxHAZpxwe5BB7c3eFHQLDmTNz3mx2LYIOF8hGWgYdwxQ3RjRvx4NBDfuSCZ8G57JFsWvMdk54ADPZHAbVVTA?expires=1736519400&signature=b7b18d673ccf64154735d124f35c41da2d263dd352178288e89312321e04e69f&req=0dVvzV3ypDZk2hL085Zhof%2FsyXgy56rQqku5wejpNGjn47vUz%2B%2Fm3XZXf9vE%0AHmzUxujU%2FGCCbg3I%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/f0bd534f3cb73800/7355bb65-9fe4-46aa-a27f-9a359f_d67kqb.png" alt="" /></a> If you get an error message saying your Catalog

Q: What is Anka?

Anka.marketplace is the marketplace where you can create your store, sell your products and manage your orders daily. It is part of <a href="https://support.afrikrea.com/en/articles/19833-the-difference-between-afrikrea-and-anka">ANKA</a> services. Anka.marketplace is your platform to discover, buy and sell fashion, art and crafts Made Of Africa around the world. Anka brings together creators, African or not, from all over the world and allows them to open an online store to sell their creations. You then have in one place the greatest variety of fashion, art and crafts inspired by Africa. All lovers of Africa, wherever they are in the world, can simply buy these unique works. By playing the role of trusted third party, Anka facilitates transactions as well as exchanges directly between buyers and sellers, in a user-friendly and secure environment. But Anka is also an open community which allows each member to benefit from the advantages by pooling their needs: <ul> <li>sellers can benefit from reductions on their shipping costs</li> <li>buyers can benefit from original discoveries at good prices</li> </ul> We therefore have the firm conviction that a better world for everyone will only be possible by exchanging and bringing together individual interests for common gain, without borders! <h1 id="whoarewe">Who are we ?</h1> After starting as a project in addition to our executive jobs in 2013, we decided to devote ourselves entirely to this social startup from 2015. We are first Moulaye and Kadry, two childhood friends,

After starting as a project in addition to our executive jobs in 2013, we decided to devote ourselves entirely to this social startup from 2015.

We are first Moulaye and Kadry, two childhood friends,

Question 6

How to create my personal website in a few clicks

Accepted Answer

You can create your own mini website directly from your Anka account. This will allow you to direct all your clients to your website landing page, which will only show your collections.

Your personal website gives you the freedom to showcase your items without the constraints of managing a regular website.

How to put your personal website online?

1- Activate your personal website

Go to your Anka account and click on the tab “Personal website", then click on "Activate my site".

2 - Organize your site

Your website is now activated. The link to your mini-site will appear at the top right of your page. You can now share it.

To finalize your personal website, you need to :

U

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