• The shipping calculator

  How can I get a price estimate of my package before shipping it? You will find in the "Shipping" tab of your account, a "Shipping Calculator" button that will allow you to calculate precisely the amount of your waybill (see the picture below). (https://anka.intercom-attachments.eu/i/o/568378/7a69b248c3cb399a585e2369/635bfe3b9f1a7.jpeg?expires=1736519400&signature=8c468b64e6Some readers

• Calculate your DHL package’s weight

  There are 2 ways to calculate your weight. Please, enter the dimensions (length, width, and height in centimeters) and the real weight of the package. The volumetric weight is calculated automatically according to the following formula: (length x width x and height) / 5000 per package DHL bills the highest weight between the volumetric weight and the weight you. (https://ankSome readers

• Where to find our DHL account number ?

  To benefit from our DHL partnership, you must be registered on Anka and connect to your shop. DHL agents may ask you for the account number when shipping your packages, especially if you are using the pick up service. To find the account number for your zone, Go to the 2nd page of the waybill/label, as shown below. Go to "Payer Details" line: The number that follows the code "FRT A/C" is the accountSome readers

• DHL Shipment restrictions

  In order to ensure a successful shipping experience with ANKA, we share the updated restrictions on shipments with DHL. Items under pressure, such as airtight boxes, perfumes, animal spare parts, and explosive items, are not allowed in the international network. Furthermore, shipments of gold, silver, precious metals, and cash are strictly prohibited on the DHL Express network. Herbs are not allowed internationally. COUNTRY-SPECIFIC RESTRICTIONS Russia: It is not possiblSome readers

• How to write your DHL package content description

  With the new international shipping, the content declaration will have to be detailed. Thus now you will have to add more information in the content box before generating your shipping labels. You will have to be specific on what the package contents. More information on the content of the package will allow you to: Optimize security and safety screening of your package Avoid delay as your packages will not be held by Customs authorities Avoid your packages to be shipped baSome readers

• Ship with Anka DHL account: Benefits & Rates

  We have signed a partnership with DHL to help you as a business to export more easily. This leads to discounted rates, depending on the weight and the country of destination. You also have the option to ship not only your Anka Markeplace orders, but also those made outside Anka. Please note that Anka does not receive any commission for this service. To benefit from this service, you must be registered on Anka and connect to your account. The advantages of shipping withFew readers

• There is an error on the declared weight of your DHL Label

  Did you enter the wrong weight? If there is an error in the weight of your package, here are the two possible scenarios: The package has not been given to DHL yet: You realize you have entered the wrong weight when generating the DHL Label. You can cancel the label by following the steps indicated here. It will no longer be usable, and you will be refunded to your ANKA wallet. The package is alreadyFew readers

• What is a Shipment Rebilling and How to raise a dispute ?

  Overview on Shipment Rebilling Rebilling refers to the process of charging a r shipper for additional costs that were not included in the initial transaction. This typically happens when there are adjustments or extra fees that need to be covered after the original billing. It occurs when shipping carriers review a shipment and identify differences between the declared and actual shipment details. Common reasons for rebilling include: Weight and Size Adjustments: If the actual pacFew readers

• Create my DHL Waybill

  To benefit from the DHL partnership, you must be a subscriber to our ANKA services and log in to your store. To know everything about our subscriptions and services, consult this article. Creating a waybill for an order on ANKA: Find your orders " To Ship" in your "Sales" area and click on "Ship it" button. Then, the form for a new shipping label will open. (https://storage.crisp.chat/users/helpdesk/website/7935a43e97514800/d319bFew readers

• The management of customs fees for your packages in Europe and the United Kingdom

  Your shipments in Europe since July 1, 2021 As of July 1, 2021, all parcels destined for Europe and the United Kingdom are subject to VAT. Value added tax (VAT) varies depending on the country of destination, for example: VAT in France will be 20% and in Switzerland 5%. These taxes are subject to all packages destined for Europe regardless of the carrier used, namely DHL, Fedex, Royal Mail and many more. We know that this change can impact your business, so we have developed an "ANKA No BorFew readers

• DHL Packaging Request Process

  Our partnership with DHL enable you to get packaging materials for your items through us. In order to facilitate the management of DHL packaging requests, please find below the information required for DHL packaging requests as well as the processing time. Sellers must provide the following information when requesting DHL shipping materials: Full name Detailed address (The address details should be for the person to contact for delivery/collection.) Name and telephone number of theFew readers

• Search or Cancel a DHL label

  From the "Shipping" tab of your account, you will find all the labels/waybills you created. To cancel a label, you need to click on the small arrow in front of the label/waybill number as indicated by the on the right. (see screenshot below). (https://downloads.intercomcdn.eu/i/o/1139788/e3a6da80d90adb8c47da9935/shipping.png?expires=1736519400&signFew readers

• Customs for Europe and the United Kingdom: Reinforced controls

  European and UK customs have strengthened their systems to improve entry control. Please note that: To pass customs checks, your package must include a detailed description of its contents. This includes the type of garment or accessory, and the color or material. You can find a description guide here. The declared value of your parcel must be consistent with its content. We recommeFew readers

• Ship your packages with the Economy Shipping option from Nigeria

  "Economy Shipping” is an additional shipping service we offer, outside DHL. With the “Economy Shipping” offer, you can ship your packages worldwide at lower prices. This service is only available in Nigeria. Only shippers from Nigeria to the world have access to this service. Take advantage of : Up to 45% discount on shipping costs Delivery between 7 and 10 days worldwide Please note that for this service, your packages and invoices must be dropped off at the partner's addressFew readers

• Ship your orders with our Anka DHL account

  To get access the DHL partnership, you must be registered on ANKA and connect to your shop space. Before starting the procedure, we recommend that you make certain verifications that you can find by clicking here. Apart from sending your Anka orders, you can also send orders made outside Anka. Find your "TO SHIP" orders in the "SALES" section and click on "SHIP" A pop up is displayed with the DHL shipping options, enter the followFew readers

• Book a pick-up service (DHL)

  From your Anka interface, you have the possibility to book a DHL pick up to your address. An agent will come and collect your packages ready for shipments. How can I book DHL pick-up service? After generating your shipping label from your "Delivery" section, it is possible to schedule a pick-up of your package. This service is free. For booking a pick-up service, you must follow the four steps below: Enter the concerned shipment details from your Shipment listings Click on the "Few readers

• Shipping rules

  The sellers on Anka choose the transporter of their choice to dispatch their orders. However, We have a partnership with DHL for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more information in the following article: Ship with Anka DHL account: Benefits & Rates. Shipping procedure Once the order has been accepted, its statusFew readers

• Ship your non-Anka packages with our DHL account

  To get access the DHL partnership, you must be registered on Anka and connect to your interface. Before starting the procedure, we recommend that you make certain verifications that you can find by clicking here. In your account go to the "Shipping" tab Click on "New label" A form will be displayed and you will need to fill out the requiFew readers

• Why can't I create DHL labels anymore?

  From now on, for all our new sellers or shippers, we verify the users identity so that they can use our shipping service. Why do we do this? This is a security process that we implemented to ensure that our services are not used for fraudulent purposes. How to verify your identity? When you see the below page, click on the link to fill out the form and upload the required documents. (https://storage.crisp.chat/users/helpdesk/website/55ac35531c4a6000/e5035d8e-0921-4dc5-9134-b7285Few readers

• To verify before shipping with DHL

  To get access the DHL partnership, you must be registered on Anka and connect to your shop space. Weight of the package Indicate the superior denomination When you fill in the weight of the package, indicate the superior denomination if the weight is between 2 denominations. Examples: Your package weighs 1.7kgs you must automatically list the weight as 2kgs. Your package weighs 0.6kgs you must automatically list the weight as 1kg. Volumetric weight DHL often uses the volumetriFew readers

• I'm not able to generate my DHL label

  If you get an error message while trying to generate your DHL slip, we invite you to carefully check the following: Make sure you have the necessary funds in your wallet. Check your address: feel free to type your own address on Google, to make sure the format is taken into account. Check the recipient's address on Google, paying particular attention to the following details: Address line 1 =must not contain additional information (e.g. 2nd floor, apartmentFew readers

• How to track a package

  Most designers on Anka provide a tracking number when they ship orders. When your order is shipped you will receive a notification by email and on your Anka account. Kindly go to the “ Purchases” section of your ANKA account as shown on the picture below. (https://anka.intercom-attachments.eu/i/o/568579/e266bf60405dc05ee489290b/635bfebc95996.png?expires=1736519400&signature=Few readers

• See the time frame, rates & shipping country in article

  Our designers deliver worldwide. The delivery time, shipping costs and the country of dispatch of an item are accessible and indicated by the creators. You can find these informations: On the product sheet, in the "Shipping & policies" box under the shop profile picture like shown below: Kindly Click on the designer's " Shipping & policies" tab (https://anka.intercom-Few readers