• The shipping calculator

  How can I get a price estimate of my package before shipping it? You will find in the "Shipping" tab of your account, a "Shipping Calculator" button that will allow you to calculate precisely the amount of your waybill (see the picture below). (https://anka.intercom-attachments.eu/i/o/568378/7a69b248c3cb399a585e2369/635bfe3b9f1a7.jpeg?expires=1736519400&signature=8c468b64e6Some readers

• Where to find our DHL account number

  To get access the DHL partnership, you must be registered on Anka and connect to your shop. DHL agents may ask you for the account number with which you want to ship your packages, especially if you are requesting The pick up service. To find the effective account number in your area, go to the 2nd page of the delivery slip, as shown in the following diagram. The number is in the "Pay Details" section, and corresponds toSome readers

• Calculate your DHL package’s weight

  There will be no more extra charges related to your shipping label, as the calculation of standard volumetric weight at DHL is available on Anka. You will no longer have the bad surprise of being charged a second time. There are now 2 ways to calculate your weight. If you are using a shipping box Please, enter the dimensions (length, width, and height in centimeters) and the real weight of the package. The volumetric weight is calculated automatically according to the following formula: (Some readers

• How to write your DHL package content description

  With the new regulatory rules in the European Union, the Customs Declaration will have to be detailed. Thus now you will have to add more information in the content box before generating your shipping labels. You will have to be specific on what the package contents. More information on the content of the package will allow you : Optimize security and safety screening of your package To avoid delay as your packages will not be detained by the Customs To avoid your packagesSome readers

• Ship with Anka DHL account: Benefits & Rates

  We have signed a partnership with DHL to help you as a business to export more easily. This leads to discounted rates, depending on the weight and the country of destination. You also have the option to ship not only your Anka Markeplace orders, but also those made outside Anka. Please note that Anka does not receive any commission for this service. To benefit from this service, you must be registered on Anka and connect to your account. The advantages of shipping withFew readers

• DHL Shipment restrictions

  In order to ensure a successful shipping experience with ANKA, we share the updated restrictions on shipments with DHL. Items under pressure, such as airtight boxes, perfumes, animal spare parts, and explosive items, are not allowed in the international network. Furthermore, shipments of gold, silver, precious metals, and cash are strictly prohibited on the DHL Express network. Herbs are not allowed internationally. COUNTRY-SPECIFIC RESTRICTIONS Russia: It is not possiblFew readers

• Create my DHL Waybill

  To benefit from the DHL partnership, you must be a subscriber to our ANKA services and log in to your store. To know everything about our subscriptions and services, consult this article. Creating a waybill for an order on ANKA: Find your orders " To Ship" in your "Sales" area and click on "Ship it" button. Then, the form for a new shipping label will open. (https://storage.crisp.chat/users/helpdesk/website/7935a43e97514800/d319bFew readers

• There is an error on the declared weight of your DHL Label

  Did you enter the wrong weight? If there is an error in the weight of your package, here are the two possible scenarios: The package has not been given to DHL yet: You realize you have entered the wrong weight when generating the DHL Label. You can cancel the label by following the steps indicated here. It will no longer be usable, and you will be refunded to your ANKA wallet. The package is alreadyFew readers

• DHL Packaging Request Process

  To facilitate the management of DHL packaging requests, please find below the information required and the processing time. Sellers must share the full details when requesting for shipping materials (flyers or boxes): Full name, detailed address, phone number, quantity needed and our company name. NB: It will take minimum of 48hrs after receiving the detailed information from the requestor to the Customer Service email address email protected (/cdn-cgi/l/email-protection234b464Few readers

• Ship your parcels with the Economy provider from Nigeria

  With the " Economy " shipping offer, it's now possible to ship all parcels worldwide with no weight limitation at a lower cost. Take advantage of: Reduced shipping cost by up to 45% No weight limitation Product delivery between 7-10 days worldwide New drop off location for your packages: Packages must be dropped off at the office between 9am to 5pm – Monday to Friday: Suite 311, Meros PlazaPlot 781B, Somide Odujinrin AvenueOmole Phase 2LagosNigeria+234Few readers

• Ship your orders with our Anka DHL account

  To get access the DHL partnership, you must be registered on ANKA and connect to your shop space. Before starting the procedure, we recommend that you make certain verifications that you can find by clicking here. Apart from sending your Anka orders, you can also send orders made outside Anka. Find your "TO SHIP" orders in the "SALES" section and click on "SHIP" A pop up is displayed with the DHL shipping options, enter the followFew readers

• Cancel a DHL label

  In the "Shipping" tab of your account, you will find all the label you created. To cancel a label, you need to click click on the small arrow in front of the waybill number as indicated by the red arrow on the right. (see screenshot below). (https://downloads.intercomcdn.eu/i/o/1139788/e3a6da80d90adb8c47da9935/shipping.png?expires=1736519400&signature=910b7e338c09356ea56ae18Few readers

• The management of customs fees for your packages in Europe and the United Kingdom

  Your shipments in Europe since July 1, 2021 As of July 1, 2021, all parcels destined for Europe and the United Kingdom are subject to VAT. Value added tax (VAT) varies depending on the country of destination, for example: VAT in France will be 20% and in Switzerland 5%. These taxes are subject to all packages destined for Europe regardless of the carrier used, namely DHL, Fedex, Royal Mail and many more. We know that this change can impact your business, so we have developed an "ANKA No BorFew readers

• Shipping rules

  The sellers on Anka choose the transporter of their choice to dispatch their orders. However, We have a partnership with DHL for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more information in the following article: Ship with Anka DHL account: Benefits & Rates. Shipping procedure Once the order has been accepted, its statusFew readers

• Ship your non-Anka packages with our DHL account

  To get access the DHL partnership, you must be registered on Anka and connect to your interface. Before starting the procedure, we recommend that you make certain verifications that you can find by clicking here. In your account go to the "Shipping" tab Click on "New label" A form will be displayed and you will need to fill out the requiFew readers

• Why can't I create DHL labels anymore?

  From now on, for all our new sellers or shippers, we verify the users identity so that they can use our shipping service. Why do we do this? This is a security process that we implemented to ensure that our services are not used for fraudulent purposes. How to verify your identity? When you see the below page, click on the link to fill out the form and upload the required documents. (https://storage.crisp.chat/users/helpdesk/website/55ac35531c4a6000/e5035d8e-0921-4dc5-9134-b7285Few readers

• To verify before shipping with DHL

  To get access the DHL partnership, you must be registered on Anka and connect to your shop space. Weight of the package Indicate the superior denomination When you fill in the weight of the package, indicate the superior denomination if the weight is between 2 denominations. Examples: Your package weighs 1.7kgs you must automatically list the weight as 2kgs. Your package weighs 0.6kgs you must automatically list the weight as 1kg. Volumetric weight DHL often uses the volumetriFew readers

• Additional costs for some destinations

  Additional costs for some destinations ​ Special destinations are classified into two types: Elevated risk: XOF 13120 XAF 13120 GHS 255 KES 2560 EUR 20 NGN 9700 Additional charges are applied by DHL when shipping to a destination country where DHL operates at elevated risk, due to untimely wars, civil instability or recurring threats from terrorism. Destinations and countries concerned: Burkina Faso, Benin, Ivory Coast, Cameroon, Gabon, Ghana, Kenya, France, Nigeria, SenegalFew readers

• What is a Shipment Rebilling and How to raise a dispute ?

  Overview on Shipment Rebilling Rebilling refers to the process of charging a r shipper for additional costs that were not included in the initial transaction. This typically happens when there are adjustments or extra fees that need to be covered after the original billing. It occurs when shipping carriers review a shipment and identify differences between the declared and actual shipment details. Common reasons for rebilling include: Weight and Size Adjustments: If the actual pacFew readers

• Customs for Europe and the United Kingdom: Reinforced controls

  European and UK customs have strengthened their systems to improve entry control. Please note that: To pass customs checks, your package must include a detailed description of its contents. This includes the type of garment or accessory, and the color or material. You can find a description guide here. The declared value of your parcel must be consistent with its content. We recommeFew readers

• See the time frame, rates & shipping country in article

  Our designers deliver worldwide. The delivery time, shipping costs and the country of dispatch of an item are accessible and indicated by the creators. You can find these informations: On the product sheet, in the "Shipping & policies" box under the shop profile picture like shown below: Kindly Click on the designer's " Shipping & policies" tab (https://anka.intercom-Few readers

• I'm not able to generate my DHL label

  If you get an error message while trying to generate your DHL slip, we invite you to carefully check the following: Make sure you have the necessary funds in your wallet. Check your address: feel free to type your own address on Google, to make sure the format is taken into account. Check the recipient's address on Google, paying particular attention to the following details: Address line 1 =must not contain additional information (e.g. 2nd floor, apartmentFew readers

• How to track a package

  The majority of creators on Anka provide a tracking number when they ship orders. When your order is shipped you will receive a notification by email and on the Afrikrea.com website. Kindly go to the “Purchases” section of your ANKA account as shown on the picture below. (https://anka.intercom-attachments.eu/i/o/568579/e266bf60405dc05ee489290b/635Few readers

• Book a pick-up service (DHL)

  From your Anka interface, you have the possibility to book a DHL pick up to your address. An agent will come and collect your packages ready for shipments. How can I book DHL pick-up service? After generating your shipping label from your "Delivery" section, it is possible to schedule a pick-up of your package. This service is free. For booking a pick-up service, you must follow the four steps below: Enter the concerned shipment details from your Shipment listings Click on the "Few readers