• My account is blocked

  If your account is blocked, you should have received a notification on your account and an email stating the reasons for blocking. Several reasons can explain the blocking of an account: Products in violation of our terms of use, you can please check our Moderation guidelines. (https://doFew readers

• How to update my personal informations and profile picture?

  You want to update your personal informations ? You can change your first name, last name, phone number, postal address, your email and password. Once on your account click on " My profile": (https://anka.intercom-attachments.eu/i/o/568463/21d169d3aa7c75a838d4ca33/635bfe72e5ae8.png?expires=1736519400&signature=f7ce2d9dd2d1cc6018f99ffc78401cfc3c006e5fa3e96b1a2c39ca141a9Few readers

• Plagiarism and counterfeit

  Copied or plagiarized products detected by Anka will be automatically disabled. If it happens many times with the same designer, his shop can be disabled. You can report any copied or plagiarized product by going to product page and by clicking on “report this product to Anka” right below the “contact the seller” tab. (https://anka.intercom-attachments.eu/i/o/568334/7033b13Few readers

• Preventing fraud

  At Anka, we are doing our best to prevent the maximum of frauds. Many internal mechanisms are set up to detect potential fraud and to quickly take action. Those technics are constantly evolving to stay ahead of the fraudsters and their methods. Most of the frauds are linked to credit card and PayPal accounts thefts, that happen outside of Anka website. We support the risk by always guaranteeing safe transactions between buyers and sellers (https://help.afrikrea.com/article/335-secured-paymFew readers

• You signed up with a wrong email address

  You can change your email address. Go to your Afrikrea.com account: If you entered a wrong email, youFew readers

• Data protection

  Our security tips To protect Anka account and your personal data, we advise you to: Never give your bank information to someone you do not trust. Contact your bank for any suspicious transaction on your bank account. Block the transaction if possible. Proceed the same way with your PayPal account. Do not type in your password in the presence of someone else. Create a complex password: 8 digits minimum, at least 1 number, 1 special digit and a capital letter. CFew readers

• Secured payment on ANKA

  Payment on Anka.com is completely secure and is in compliance with today's industry standards. Payment is done in accordance with local regulations for each currency. Data are protected from the moment of entry to the reception of the payment All data submitted to us during payment is protected and limited to your usage. We do not have access to your credit card information, it is encrypted and transferred securely to our payment provider Ayden (also used by Uber, Netflix, and many othersFew readers

• To change the displayed language, currency, or country

  Anka is available in 2 languages ( French and English), 150 currencies, and 256 countries You can change the language, currency, or country. It is very important to select the right country in order to see the correct shipping cost. 1. Click on the Currency symbol at the top right of the page or at the bottom of the page At the Top right (Computer only) (https://downlFew readers

• What are the general conditions of sale on Anka?

  It is important to read the following two documents, in order to know the rules that govern sales on Anka. Seller guidelines The general use conditionsFew readers