How to contact us?
Our customer service team will be happy to answer all your questions. To contact us, please click on the round purple button located at the bottom right of every page of Afrikrea.com (see screenshot below).
(https://downloads.intercomcdn.eu/i/o/1117531/cbfb75bd0124e8d9d68a8c71/image.png?expires=1736518500&signature=9bee36d7ac1693c862faebe277db0de67c6d8d66c8b6c63b0fb3f21316af550d&rFew readersMake my international transfer with Payoneer
Payoneer is a payment provider managing international transfers, it processes many currencies except XAF / XOF (FCFA).
For all transfers to XAF / XOF bank accounts (FCFA), you will have to use the other international transfer option.
Starting January 5th, 2022, the amount limit for Payoneer withdrawals will be 1,000 per week per seller
With Payoneer you can:
Receive funds from your Anka wallet directly to your Payoneer account in seconds
The cost of the transfer is only 5%.
Receive yFew readersPayment for my sale
When ordering, payment is collected directly by ANKA. The seller receives the money for his/her sales in his/her wallet under certain conditions:
If the designer has the status of Verified Seller, he receives the amount of the sale on her/his wallet as soon as he accepts the order.
For more information about the verified seller status, please follow the following link: Become a verified seller
If the designer doesFew readersMake my withdraw with MTN Mobile money
Make my Payout with MTN Mobile Money
You can now withdraw funds from your ANKA wallet to your MTN MoMo account!
It's safe, convenient, faster and cheaper!
Please note that:
Cut off time is 08 a.m. Wednesday. Every requests will be validated and credited into MTN MoMo accounts every Wednesday. The fee for withdrawal via MTN MoMo is 3% of the total amount.
How does it work?
When you are in your " ANKA wallet"(1), please select "Withdraw" (2)
(https://storage.Few readersMake an instant payment from your Anka wallet.
Now enjoy the new feature of your ANKA wallet: Instant payment.
What is instant payment?
Instant payment allows sellers with "verified seller" status to receive their payments immediately after their funds transfer request has been finalized.
Note: This option is available in all countries and for the following fund transfer requests:
SEPA
PayPal
Payoneer
1- How does it work?
To make your wFew readersMake a transfer from/to your ANKA Wallet
Summary:
Access to your transfer from your ANKA wallet
Making a withdrawal from the ANKA wallet
Making a deposit from the ANKA wallet
Access to your transfer from your ANKA wallet
The Anka wallet contains all the user's money transactions.
You will find credits related to orders and transfer requests as well as debits related to product purchases and commissions (see details below)
You can access it by going to your account, and clickingFew readersTransfer and receive your money with Nigerian Bank
With Nigerian Bank, you can:
Receive funds from your Nigerian bank account directly to your Anka wallet in a few seconds, after validating the transaction yourself.
Withdraw funds starting from 3.5 € and deposit funds from 1 €. Note that the exchange rate is 1euro = 750 NGN
Receive your transfer every Wednesday to your bank account, after making the request from your Anka account.
Receive an alert by message notifying you of your funds transfer.
Transfers to Euro/USD domiciliary accFew readersMake my transfer with Orange Money
Make my transfer with Orange Money
Make my payout with Orange Money
Credit my ANKA wallet with Orange Money
Make my Payout with Orange Money
You can now make a payout using Orange Money directly in your ANKA wallet.
From your "ANKA wallet", please select "Withdraw" and then click on the green "Make a withdrawal" button. You will be able to see the "Orange Money" option available after clicking on the "more options" entry. At this point enter your OraFew readersHow to Register your IBAN
The registration of the IBAN is done at the time of your first transfer request, following the procedure below:
European Bank Account
International Bank Account: Outside Euro Zone
Naira bank account
Nigeria US Dollar bank account
European Bank Account
Kindly go to the "Wallet" tab in the menu bar of your Anka account and click on "Withdrawal".
(https://storage.crisp.chat/users/helpdesk/website/b8bb8Few readersI would like to have a summary of my Anka financial transactions
To export the list of financial transactions:
In the "Wallet" section of your account
ClickFew readersHow to credit my ANKA wallet with Orange Money
To credit your ANKA wallet with Orange Money, you have to proceed in several steps:
Make an Orange Money transfer on the following number: 00 225 07 47 77 17 17
Send a WhatsApp message on the same number specifying:
- Your name and first name
- Your shop name
- The date, time and the amount of the transfer
You will then receive a confirmation message of the validation of the transfer by us on WhatsApp
Your wallet will then be credited
Credits onFew readersThe Anka pay by link
What is Anka pay by link?
Anka pay payment link allows you to create unique and customized orders to meet specific requests. This feature allows you to use our secure payment system and operating mode, for all your needs.
The payment link solution
You can very easily generate an order, and send the link directly to your client, via Facebook, Whatsapp, email or in Anka messaging. After receiving the link, your client is directed to the payment page. She will be able to pay by credFew readersPayouts processing time and fees
With Anka, payouts requests are processed:
On Wednesdays for European bank accounts, Naira bank accounts, International bank accounts, Paypal, Mobile Money, International Bank account with Payoneer.
The requests should be done before Wednesday and it is validated the same week.
Note that, a request made on a Wednesday will be validated the following Wednesday.
For bank transfers, funds are received 2 to 5 business days after validation.
For Mobile Money and Paypal, funds can be recFew readersTag my products on Facebook & Instagram
Several steps are needed to tag your products on Facebook and Instagram.
We highly recommend you sit down with a laptop to proceed, this can take up to 30 minutes.
The steps are
Create a Facebook Business Account
Link Instagram and Facebook Business accounts
Create your Product catalogue
Verify your Anka shop DNS
Check your eligibility to Instagram Shopping
If eligible: become an Anka partner on Facebook
If not: access the general Anka catalogue on Instagram
The Facebook prodFew readersSend and receive your money with your M-PESA account
Transfer your money from your M-PESA account to your ANKA WALLET
1-What is M-PESA?
M-Pesa means "m-money" in Swahili and is the global brand for Vodafone's Mobile Money service. The service was launched in 2007 in Kenya.
2-How does it work?
You need to open an account with an M-PESA agent as an M-PESA customer. After providing ID and completing any other registration requirements that may apply in their country.
3-PAY-IN FEES:
(https://storage.crisp.chat/users/helpdesk/website/Few readers