• Configure your shipping profiles

  The main advantages of pre-filled delivery profiles are: 1) NO NEED TO INCORPORATE SHIPPING COSTS INTO YOUR PRICES: Just enter the product price, with no additional costs!- Use our default ANKA shipping profiles or update them to create your own now. The platform will dynamically modify your prices to reflect the total cost in an attractive way: with a maximum shipping cost of €10 or even free shipping (automatically). This is called dynamic pricing and is explained in more detail herePopular

• Sell on WhatsApp

  If you’re already using our Catalog Feature, you can use WhatsApp Business to add another sales channels to your shop. WhatsApp Business is a very useful tool for shops to interact quickly with customers and engage them with trust and ease. You can set business hours, pre-written messages, and most of all you can import your Anka product catalog directly on WhatsApp Business, allowing customers tPopular

• How to modify the price and the stock of a product?

  To change the price and stock of a product on your store Go to the "Products" section of your account (https://anka.intercom-attachments.eu/i/o/568238/062a50614fa975d0a285920b/635bfdb2b2345.png?expires=1736519400&signature=0aa09c476f999af29a5786eb358d7af6d258edc9502d9f69cc6a5205d578425d&req=1dNnx1vy4DYg2xq48t1joMlhx7UHB9dPi56vHCgCyCi6py241T%2FDGKIL691V%0AD7Rtp6HZ8j3vVw%3D%Popular

• Moderation guidelines for products

  The Moderation team is constantly reviewing products in depth to ensure compliance. All products on the marketplace must respect Anka's General Terms of Services, along with local and international e-commerce laws. A product valid for the Anka marketplace follows ALL these criteria: It is "Made of Africa", meaning it is either African made or uses inspiration from African cultures It uses clear pictures, owned by the seller. Pictures from the Internet / taken from other designers are strPopular

• How to create my personal website in a few clicks

  You can create your own mini website directly from your Anka account. This will allow you to direct all your clients to your website landing page, which will only show your collections. Your personal website gives you the freedom to showcase your items without the constraints of managing a regular website. How to put your personal website online? 1- Activate your personal website Go to your Anka account and click on the tab “Personal website", then click on "Activate my site".Popular

• What is Anka?

  Anka.marketplace is the marketplace where you can create your store, sell your products and manage your orders daily. It is part of ANKA services. Anka.marketplace is your platform to discover, buy and sell fashion, art and crafts Made Of Africa around the world. Anka brings together creators, African or not, from all over the world and allows them to open an online store to sell their creations. YouPopular

• Social Media Boost Pack: How does it work?

  What is a Social Media Boost Pack? A Social Media Boost Pack is a credited views Boost Pack which is considered as sponsored content. It includes display credit as well as a feature on Anka's Facebook page. The display credit (100, 000 views) can be used directly on the Anka platform. The Social Media option will be used on Facebook exclusively. Why buy a Social Media Boost Pack? Beyond visibility, the Social Media Boost Pack can also serve these objectives: PresentSome readers

• How to create a collection in your personal website ?

  Once you click on the personal website section of your Anka account, kindly scroll down the page where you’ll find the “collection tab” that will enable you to create the collection of your choice . (https://anka.intercom-attachments.eu/i/o/568607/6c90ff828b41a5053bfe56ff/635bfed228339.png?expires=1736519400&signature=1007feed2fafdaffb2df524d6c6b13455a709d11800cacd6c270b4Some readers

• Activate my Anka account

  At the setting of your Anka account, a confirmation email was sent to you from email protected . You just need to click on "Activate my account" to get it going. You did not get a confirmation email We invite you to log in to Anka account. On your account home page, you will see a message stating that your account is not activated yet. Mobile view (https://storage.crisp.chat/users/helpdesk/website/1aa28b98a4bdSome readers

• I want to share my products on Anka's social networks

  Generally, we post on Facebook and Instagram: new shops and new products products with beautiful photos the promotions the bestsellers of the month, which have on average 4 to 5 sales in the month, or the bestsellers of all time If you absolutely want to be highlighted on our social networks, you can buy a boost pack of €50 or more. You will find more information in the following article: Buy display credits to boost your visibility (https://support.afrikrea.com/en/articles/19764-buy-Some readers

• The "Activity" section of my account

  The "Activity" section of your account provides you with various statistics, in order to better understand your buyers and optimize your efforts. The statistics give you an overview of the performance of your activity over time: the number of sales, the most popular products, the positioning of your prices. You will be able to observe the fluctuation of traffic and sales in your store, depending on the season and your marketing efforts. Products stats Measure the performance oFew readers

• Make discounts

  On Anka, it is possible to offer different types of discounts to your customers. Discounts Special offers Coupons 1- Discounts Discounts allow you to create basic discounts. You can create discount profiles and assign them to creations or products categories Click on the "discount" icon on your profile. (https://anka.intercFew readers

• Become a verified seller

  The status of a verified seller attests to the quality of service of a creator. It gives credibility to your shop and reassures your customers. The advantages of the status of a "verified seller" The verified seller has many advantages: Receiving Instant Payment that allows to receive their payments immediately after their funds transfer request has been finalized. Receive money from a sale oFew readers

• How to issue a full or partial refund of an order

  You can issue a full or partial refund from your account. Go to the "Sales" section of your account Select tFew readers

• How to change my shop name or username ?

  Change my username or shop name It is possible to change your username or shopname. But you can't do it from your account. You must send a request to the Anka team at help@anka.africa, mentioning the new username or shop name. The team will update it in a short time. Please note that shop names cannot contain capital letters, spaces or special characters (except the hyphen - )Few readers

• Add a product

  Add an article To sell more and sell better, we recommend adding new products to your store every month. For information, the shops that sell best on Afrikrea have between 30 to 50 products, and regularly offer promotions. To add a product In the "Products" section of your account, click on "Add a product" and fill in the fields. (https://anka.intercom-attachments.eu/iFew readers

• The return management

  You can now manage your product returns from your account. Returns management takes place in a few steps: The return address is automatically given to customers Please fill in your return address. It will be directly accessible by your client when requesting a return for exchange or refund. The customer is only reimbursed when you receive your package In case of return for refund, the cancellation of the order is effective only after you have received the returned package. You also hFew readers

• Boost social media visibility and sales with Anka audiences for your Ads

  If you run or are planning to run Facebook and Instagram ads for your business, you can use Anka custom audiences to reach thousands of qualified buyers from top target countries. The process is simple but you need to check these requirements beforehand: Have an active shop on Anka Have a Meta Business account Use our product tagging feature Once you’re set, pleaseFew readers

• The sellers book

  Thank you for trusting Anka! Thanks to this guide, discover all the stages of opening your Anka store. You will find tips on how to start the seller adventure at Anka. Access a section by clicking below: Anka marketplace in a few words Opening of a shop The progress of a sale Marketing action: increase your visibility 5 key factors to succeed on Anka marketplace Anka marketplace in a few words On Anka marketplace each desigFew readers

• Define the processing & delivery time of a product

  As a creator on Anka, you must be as transparent as possible with your customers because this is how you will succeed in building a trustworthy relationship with them. Most of the disputes on Anka are due to delays in the processing and delivery of orders but more than that a lack of communication between the designer and her client.Our experiences have shown us that by respecting these 2 rules, it is possible to avoid the majority of disputes: 1. Defining the process and delivery time TheFew readers

• High price alert

  You can compare your prices with the best products in your category. This feature will help you better set your prices, and position yourself compared to the best sellers. The purpose of this tool? Get an idea of the prices of bestsellers in the same category as your products Give an indicative price on your articles, to help you if you have trouble defining their prices. This will allow, if necessary, to adjust your price so that it is more attractive to your customers Allow you to beFew readers

• How dynamic pricing works

  The dynamic price consists of modifying the displayed price according to the country of the customer.The total price of the creation (price + shipping) does not change however, part of the shipping price will be included in the price of the product. This is the reason why different prices can be displayed depending on the location of the buyer. The objective is to naturally make your product more attractive and increase your sale. The following rules are applied in order and on the laFew readers

• Choose your country of inspiration

  You no longer have to choose between your country of dispatch and your country of inspiration. You can now choose your country of inspiration for all your creations and also choose your country of shipping. We take into account the address you entered in the "Sending address" section for your country of residence. The flags referring to your country of shipping and your country of inspiration will be displayed directly on your store as well as on each product page. In order, the flag of your cFew readers

• Set competitive shipping fees

  Setting competitive delivery rates is crucial to attracting buyers and selling more. Why are shipping costs so important? This is one of the first pieces of information that buyers look at before deciding whether or not to order. Buyers tend to compare the cost of delivery with the price of the product. If the delivery costs are high compared to the price, they will be less inclined to buy. More than 2 out of 3 orders abandoned by buyers are linked to excessively high delivery costs. On AfFew readers

• How to accept an order

  Once the order is placed you have 48 hours to accept it, Otherwise it is automatically cancelled and refunded to the purchaser's Anka wallet. To accept an order, follow the below steps: In the "Sales" tab of your account, select the relevant order. Click "Accept" or "Refuse" The buyer receives an email confirming acceptance or cancellation of their order. In case of cancellation, the seller must give an explanation to the buyer, she can send a message in the order's coFew readers

• How to get an order invoice

  On Anka, it is possible to download an order invoice for a buyer and for a seller. If a buyer wants an invoice for an order, he must request it directly from the seller. The invoice is available on the order, by clicking on "Invoice". It can be downloaded and sent as an attachment to the buyer or it can be printed and inserted in the package to be shipped. (https://anka.intercFew readers

• How do I delete my store?

  To delete your shop, you can request it to the Anka team at email protected . Do not hesitate to tell us the reasons for your departure. We will be happy to assist you if necessary.Few readers

• Contesting a rating

  If you believe that you have a rating that is unfair, slanderous or untrue, you can challenge it. You can then contact us here at email protected to explain the situation. We will intervene, analyze the situation and delete the comment if necessary.Few readers

• How to find your bestsellers?

  To identify your most popular products and the best sales on your store: Go to the "Activity" section of your account (https://anka.intercom-attachments.eu/i/o/568235/49b235dafc3cfac85f7adda8/635bfdafb825d.png?expires=1736519400&signature=ad5b51012d5b9c291654b585989bd01f41ea0b1cf764a2b8d33dedcec9fc85b4&req=1dNnx1v%2F4DYg2xq48t1joE%2FlA3jLzIh1nYJCztK%2FaHCfoHeLFRZJ02EFu3uN%Few readers

• Add a banner to your shop and promote it on the Anka homepage

  The banner is your advertising poster, it is visible on the homepage of your shop.You can also sponsor it so it appears on the Anka.com homepage. It is a good way to get known by the visitors and to attract them to your shop especially if the image chosen is of quality. Upload your banner Go to your “shop” space and click on the grey image, when there you will need to import an image from your computer that matches the specifications noted. (https://storage.crisp.chat/users/helpdesk/webFew readers

• Be visible on Anka

  As designers or sellers we seek to be more visible to buyers and to stand out from the others. The visibility on Anka is directly linked to the sales volume. The more you sell,the more your products are appreciated and positively evaluated, the more they are visible on Anka. Your commitment as a creator and that of your community is decisive in your search for visibility. Offer an unapproachable quality of service to be credible and gain visibility on the site. Do not hesitate to play with theFew readers

• Anka commission rate

  The ANKA subscription allows you to use all the services provided by Anka (Marketplace, Shipping, Direct payment, storefront) . It will cost €60 a quarter, €100 a semester, or €200 a year. You have the choice within these plans. When an item is sold, a commission is invoiced, according to the sale channel There is a commission package. Each shop will be charged according to its sales channel. The billing for a shop is subject to change depending on the evolving criteria. (https://storFew readers

• I would like to be your supplier

  The marketplace Anka.africa is an e-commerce platform allowing designers to sell their creations independently. Therefore, we do not sell products by our own. If you want to be a supplier for the shops that sell on Anka.africa, we invite you to contact the designers directly. To do this, go to the store that interests you, and click on the button "Contact the seller". (https://storage.crisp.chat/users/helFew readers

• Seller guidelines

  Order Processing Policy Categorization of different contexts: Before the order Getting of the order ("To Accept") Order validation ("To Ship") Shipping order ("Shipped") Return of parcels for exchange or cancellation Definition of "Non compliant" product Type of refund when canceling an order 1- Before the order Make sure that the visuals reflect the colors of the product and that these are mentioned in the description and selected as specifications. Make surFew readers

• A step by step sale

  A transaction in 5 steps: Step 1: The buyer places the order Step 2: The seller accepts the order Step 3: The seller sends the order Step 4: The buyer receives and evaluates his order Step 5: Payment in the Anka wallet Step 1: The buyer places the order: status "To accept" The buyer places his order, chooses his payment method and receives a confirmation email. He can find the order in the "purchases" section of his Anka account. The designer receives a notificatiFew readers

• Wholesale

  You are wholesaling We advise you to open a shop on Anka.africa, and to offer your products in batches. You can create products specifically for a sale: For example, if a retailer asks you for a lot of 15 wax pants, you can create a product called "Lot of 15 wax pants", put the price agreed with the retailer, and 1 product in stock. You can then delete this product once the retailer has placed an order.Few readers

• I want to ship to a single country or continent

  All of our sellers are required to ship worldwide. It is therefore not possible to ship to a country or a continent only. To set competitive shipping rates, please read our tips.Few readers

• Refunds, returns and exchanges of items

  Return conditions: In accordance with European laws and Hamon law, buyers have a period of 14 days to make a return, following the receipt of their order. If the product conforms to the image/description and has no defects, the return costs are at the buyer's expenses. If the product does not comply with the image / description and has defects, the return costs are the responsibility of the seller. Once the period of 14 days is over: After the period of 14 days, the seller is resFew readers

• Have Discounts

  On Afrikrea, it is possible to offer different types of discounts to your customers. A promotion A special offer Discount coupon 1- Promotions Sales allow you to create basic discounts. You can create discount profiles and assign them to creations or products categories Click on the ?discount? icon on your profile (https://anka.inFew readers

• How to open a shop on Anka ?

  If you don't have an Anka account yet. To open a shop on Anka, you must first create an account with your email address. This is simple and free! Go to the ANKA HOMEPAGE and click on "Account" at the top right of the page. Click on "Register". Enter your email address or select automatic registration via Facebook or Gmail. Activate your account by confirming your email address. If you already have an Anka account Click on "Open my shoFew readers

• Visibility rules: how are creations displayed

  The visibility of a product depends on 2 parameters: the popularity score and the shop score. The popularity score is a function of 4 variables. Each variable is evaluated as to obtain a score out of 10. The popularity score includes: (https://anka.intercom-attachments.eu/i/o/568268/4f310d67ffb5bb17e98f42d3/635bfdd992ebb.png?expires=1736519400&signature=26d001b981f52e777fFew readers

• Provide more choice for clients

  The biggest problem for potential customers and users of the Afrikrea site is the lack of choice in stock and sizes. Many customers are frustrated that they can not acquire designer products because there is often not enough inventory or sizes available. In fact, customers often want the same color, Always offering best sellers is the key to regular and substantial income (100% of creators who make more than €2000 /month do so) Here are ‘ tips to follow in order to increase sale possibilities:Few readers

• Modify your shipping profile

  To best develop your online business, it is essential to take shipping cost seriously. Over 50% of orders abandoned by buyers are linked to the excessively high shipping costs, and unclear shipping conditions. It is therefore important to know how to use shipping profiles wisely in order to increase your chances of having more sales. On Anka, we recommend offering the shipping cost whenever possible as you can increase your sales by 30% with free shipping. FYI: You will find all theFew readers

• The ideal dimensions for images

  For optimal display, the recommended dimensions are: For the banner: 3360 x 840 1680 x 420 1200 x 300 900 x 225 (width x height) For photos of product sheets: 3/4 portrait format Minimum 714 px wide and 1070 px highFew readers

• Configure my shop

  To configure your Anka shop, you must first go to your account, in the "Shop" section of the side menu: (https://anka.intercom-attachments.eu/i/o/568220/58ef8d90be46ae576121c39c/635bfda125865.png?expires=1736519400&signature=00b53a332b37349e61e2bcc60e7f0d8b54b9077ffe83134d6c5bc8778205c481&req=1dNnx1r64DYg2xq48t1joPlmDIvk4KuS%2BuT19H%2FsWxMBNCe%2FGJWJcJ%2BLDWrF%0AJ5bqGrSkVMdyjQ%Few readers

• Define article processing and delivery time

  As a seller on Anka, you must be as transparent as possible with your customers, because this is how you will succeed in building a trustworthy relationship with them. Most of the disputes on Anka are due to delays in the processing and delivery of orders, but more than that a lack of communication between the designer and her client. Our experiences have shown us that by respecting these 2 rules, it is possible to avoid the majority of disputes: 1. Defining the process aFew readers

• How to configure my general conditions of sale?

  To configure the general conditions of your shop, Go to the "Shop" section of your account 2Few readers

• How to contact a buyer

  You can contact a buyer at anytime in the order page: Go to the "Sales" tab of your accountFew readers

• Authorized products

  Anka reserves the right to disable a product that is not authorized or that is reported as copied or plagiarized. If that happens many times with the same designer, his shop can be disabled. You will find below the product acceptance policy on our website. 1- Non authorized products Products with poor quality pictures Prohibited products defined in the General Terms and Conditions Fashion , art and craft products that are inspired from AfricaFew readers

• How to establish a price for its products?

  The simplest advice we can give is to match the prices of top sellers with similar designs. To make it easier, you have access to the average prices charged by all creators in a given category. You can also compare your price with those charged by the top 3 sellers in the category. To make this comparison: Click on the "Activity" section of your account Enter the name of the product you want to compare in the search bar. You can thus locate your products in relation to other crFew readers

• Sell more through social media

  Federating your community around your brand is essential for your awareness. It is one of the essential elements to enlarge one's customer base. But it doesn't take much time to invest. The ideal post rate It takes at least 1 post per day to build visibility on Instagram and Facebook. Below , the elements of a winning post: Frequency of publication : at least once a day Offer at least 1 or more products per post Invite your community to visit your Anka shop Remind them that yourFew readers

• Display only sizes in stock

  On Anka, you can offer your products in "stock" if the products already exist, or "Made to order" if they are made after the order has been placed. We recommend putting your products "to order" as much as possible. You will find more information in the following article: I don't have stocks, can I still sell? If you have a stock of products to sell In the "Products" section of your account, select theFew readers

• Be more visible with search filters

  Some buyers are in a hurry, while others know exactly what they want. They use the filter searches to better target their searches, this research is therefore an opportunity for additional visibility for creators who fall into the category selected by the client. If your popularity and store score are still low, work your way up by categorization. There are different filter searches that you can use to your advantage : Offer free delivery The free shipping cost always seduces buyers interesFew readers

• My shop does not appear on the site

  There are 3 main reasons why a store may not appear on the site. Less than 3 products To be visible, a shop must offer at least 3 products in its catalog. "Holiday" mode activated The "vacation" mode allows a store to be temporarily offline if a salesperson is absent for a certain period of time. If the "vacation" mode is activated, a message appears on your account telling you. Then click on "Set my shop online" so that your shop is back online. (https://storage.criFew readers

• Analyze the result of my boost pack

  Two scenarios can appear after having expired your boost pack: You have not generated sales Too many products selected: Display credits can run out quickly if you boost several items at the same time. In this case, certain products will not benefit from the desired visibility, which will result in little or no sale. We recommend limiting the selected creations. Selection of boosted items: it is imperative that you select the products that have already sold or that are popular. TFew readers

• How do I change the display order of my products?

  You can change the order of display of products in your shop. To do this, go to the "Products" section of your account, and then click on "Sort": (https://anka.intercom-attachments.eu/i/o/568227/3512d888faa0f432f1523749/635bfda803d9a.png?expires=1736519400&signature=510a2c875836dfd05deddea26a1dd3a0b96bcf9ab5693eaf49061f8ae7b33715&req=1dNnx1r94DYg2xq48t1joMNoBDs6dgpgZQnFew readers

• Partnership with Anka and the sellers

  Anka marketplace is a platform allowing designers to sell their creations independently. If you want to partner with a designer, in order to highlight her creations for example, it is simpler to contact her directly in order to submit a partnership request. To do this, go to the store that interests you, and click on "Contact the seller". If you wish to submit a partnership request to us, you can contact us by email at email protected (/cdn-cgi/l/email-protectionf098959c80b0919Few readers

• How to put a product offline or out of stock?

  To put an "Offline" product on your store: Go to the "Products" section of your account.Few readers

• What are good product pictures ? Our checklist

  Good product pictures are essential to your marketing. They catch the eyes and build trust for your customers, 2 key components for any brand that wants to last. Good pictures can be used both on your shop and your social media. On Anka 50,000+ products have sold since 2017. We analysed them to build our Content Service to help you make sales and grow your brand safely. We provide you with high-quality images and videos tailored for social media, below market price. Write us at emailFew readers

• Put your shop offline

  On Anka, you can put your shop off line temporarily or permanently. Put your shop off line temporarily To temporarily put your stop offline, go to the home page of your account, and click on "Set my shop offline": (https://anka.intercom-attachments.eu/i/o/568355/25bab24739ddc3d1d6853371/635bfe22f3e39.png?expires=1736519400&signature=545041e0a5ee76577f11a08bc0ade8e7c1ee68cFew readers

• Report a product

  Report a product If a product looks like counterfeit, the picture or the description has sexual or offensive content, or any other reason you judge useful, you can report it. To do so, go to product page and click on “report this product to Anka” right below the “contact the seller” tab. (https://anka.intercom-attachments.eu/i/o/568360/8f6b608a5f9a789d0a6f674a/635bfe2cFew readers

• How to activate the "vacation mode"?

  To temporarily deactivate your shop, go to the home page of your account, and click on "Set my shop offline": (https://anka.intercom-attachments.eu/i/o/568215/a27b0b4ea3d5c12340966e80/635bfd9da560c.png?expires=1736519400&signature=f10e2ccc41610deaf419af64467a4c2879c7f67f42e75b55156e68ae63213648&req=1dNnx1n%2F4DYg2xq48t1joCFjzq8uRDgYn2HMtzuYXUpJ83RsOkVGM0gQlLGg%0A88l08o1DXP5gFFew readers

• Products authorized for sale

  Anka.marketplace reserves the right to deactivate products that do not comply with the list of authorized creations, and those reported as copies or plagiarism. If it happens several times at the same creator's, it is his shop which risks being deactivated. Please find below details of our product acceptance policy on the site. 1- Unauthorized products Products with poor quality photos or are not sufficiently clear. The prohibited products defined in the General Conditions of Sale (htFew readers

• Buy Display Credit To Boost Your Visibility

  What is a "Display Credit" Sponsored display credits or (BOOST PACK) are priority view of your creation that you can buy in order to advertise them. Indeed, these will appear first in the spaces provided for this purpose, on the pages of categories, collections and the corresponding searches. (https://anka.intercom-attachments.eu/i/o/568263/559250b733fc3d31ca512fdd/635bfdd4a6a3Few readers

• My product was blocked

  Why was my product blocked ? The Moderation team is constantly reviewing products in depth to ensure compliance. All products on the marketplace must respect Anka's General Terms of Services, along with local and international e-commerce laws. If one or more of your products were blocked, you get a notification on your account with the reason for blocking. Below is a list of prohibited items: products with direct medical claims: treatments, diabetes relief, fever, immunity, antioxydanFew readers

• I don't have stocks, can I still sell?

  On Afrikrea, it is possible to put your products "to order". That is to say, the product is created once the order is placed. We highly recommend this option. This avoids problems related to stocks (management, disposal of stocks, etc.). Instead of making assumptions about which products will sell best, you determine it in real time based on the orders you receive. This allows you to find your bestsellers while limiting your costs and risks. You can find more information on how tFew readers

• The display of products on the pages

  There are 2 types of pages on which your products will be displayed to customers in a particular order: 1. The search results page When you do your shopping using the filters, you land on the search results page. This page displays the products of several stores, according to the filters you have chosen. The first row contains the sponsored products: (https://storage.crisp.chat/users/hFew readers

• I want to put my products in a special category (e.g. Working girls)

  On Anka.marketplace there are several special categories (Working girls, Sportswear etc.) that allow you to classify your products according to the occasions for which they are most suitable. Would you like your products to appear in one of these categories? Just contact us at email protected , and specify the list of products and the category concerned.Few readers