• Buyer's protection

  Afrikrea is a trusted third party. When you make a purchase, we hold the funds until you confirm reception of your order (through the rating email sent to you), or a month after its shipping. Rest assured that if you don’t get your order, we will proceed to a full refund. If need be, we will refund you out of our pocket (it happens in some cases). (https://anka.intercoPopular

• How to create an account on Anka?

  Welcome to Anka! We will be happy to help you join our community. The registration is quick and easy Once your Anka account is confirmed, you can: Add items to your favorites Use Anka internal chat system Place your order To start, follow these steps: Mobile view (https://anka.intercom-attachments.eu/i/o/568362/f199351b6efabed1fec84d1e/635bfe306e15e.gif?expires=1736519400&signature=0b4b17a0fda0c612d33006e8a6082c237a2a61f11fd883701d3b15aafcfb3b36&req=1dNnxl744DYg2xq48t1joBkXL8dpSome readers

• How to return or exchange an item on Anka ?

  You can now manage your product returns requests from your account. Returns management takes place in a few steps. But, before getting into the return process, you should please be aware of the conditions: The delay You have a period of 15 days after receiving your order to make a return. This period is applied in accordance with Hamon law and European consumer laws. In case your return request occurs out of the delay, it is now the return policy of the seller who comes into force. He cSome readers

• Refund policy

  Refunds are systematically made to your ANKA wallet. You can then choose to use the funds to place a new order, or transfer them from your online space to the payment method of your choice: bank account, PayPal, Orange Money, Payoneer or M-PESA. Please find the following link which will tell you how to make a transfer from my ANKA wallet ​ As long as the order has not yet been dispatched, its cancellation wilSome readers

• My order has still not been shipped

  If your order is still not shipped and the given processing time has passed, you can request cancellation. To do this, simply go to the “Purchases” section of your account, click on the order then on the “Contact seller” button, and ask him/her to cancel your order. If the seller does not respond within 48 hours, you can contact us at emaiSome readers

• Change the delivery address of my order

  To change the shipping address of an ongoing order: Log in to your Afrikrea.com account Click on "Purchases" Go to the concerned order , then click on "contact the seller" Give the new address to the seller To make sure that the new address will be taken into account, please contact us at email protected To make things easy for your future orders, you can add your shipping address to your AfrikreSome readers

• To create an Anka account

  Welcome to Anka! We will be happy to help you join our community. The registration is quick and easy Once your Anka account is confirmed, you can: Add items to your favorites Use Anka internal chat system Place your order To start, follow these steps: Go to Anka home page. On the top right corner, click on "Account". (https://storage.crisp.chat/users/helpdeskSome readers

• Payment of customs fees when placing an order

  Since July 1, 2021, all packages to Europe and the UK are subject to VAT (Value Added Tax). These taxes are applied to all packages to Europe and the UK regardless of the carrier used, i.e. DHL, Fedex, Royal Mail and many others. When placing an order, the buyer has the choice of paying the customs fees directly at a flat rate or paying them to the customs of their country upon delivery of their package at a rate that could be higher. There are two options: The customer decides to pay thSome readers

• My payment is rejected

  You tried using your card for payment on Anka and it did not go through The transaction may have been refused by your bank. It might be because of their security policy. We invite you then to contact them for authorization. Your recurring payment is rejected An email is sent to you to make to correct the situation. You can use a payment other than the one used before. There is also a link on your account allowing you to make the payment. Rejected payment procedure If a recurring paSome readers

• Why has my order been canceled?

  There are 3 reasons that explain why your order has been canceled: 1. The seller didn't accept the order in time Once your order is confirmed, the seller has 48 hours to accept it. Otherwise, it is automatically canceled. The seller certainly lacked responsiveness or hasn't logged in to her account. 2. The seller declined the order If the seller is not able to honor a sale, she can decline the order. She is required to give you an explanation. 3. Anka canceled the order On rareSome readers

• Acceptable methods of payment

  You can choose between 5 ways to pay on Afrikrea: Credit card Paypal Virtual wallet Mix payment 3 times payment (https://support.afrikrea.com/en/articles/19896-acceptabFew readers

• How it works?

  On Anka, each seller is in charge of his shop, which he creates and manages with all the tools offered and this after having subscribed to a subscription plan. A commission of only 5 to 8% is taken on each sale. The designer puts his products online, decides on the price of items and manages the shipments himself. Thanks to our internal messaging system, he can communicate with customers and keep them informed of the status of their orders. As for buyers, they can order from several diFew readers

• I cannot find the refund in my wallet

  03 times payment order You may have been refunded for an order but you are not able to see the funds in your wallet. This is probably because you have purchased several products or placed several orders from different shop at once choosing the 3 times payments method, and the installments are still in effect. If you opted for the 3 times payment, the canceled order funds are deducted from your upcoming payments instead of being credited in your wallet. For instance: On June 22 you made a pFew readers

• How to change the currency and language on Anka Marketplace?

  Anka Marketplace is available in 2 languages, 150 currencies and 259 countries. The available languages are two notably French and English. Among the currencies we can mention Euro (€), Pound (£), Us Dollar ($) and many more. You can change the language, the currency and also the country displayed on your account. To change your language click on the flag icon on the top right corner of your screen. (https://storage.crisp.chat/users/helpdesk/website/ef4d3b2073f96800/Few readers

• How to unblock my account

  If your account is blocked, you should have received an email stating the blockage reasons. If your shop has been blocked because of products that violate our terms of use, you can check our article moderation rules here. If you did not receive it and you would like to challenge those reasons, or do your best to unblock it, don’t hesitate to contact our customer service : email protected (/cdn-cgi/l/email-protection6d0Few readers

• I haven't received my order yet

  We invite you to first check the status of your order. To do so, please follow the process below: Log in to your account on afrikrea.com. Click on the "Purchases" button. Select the relevant order. On the right side, you will see the status of the order. On mobile phone, click on <+to have all the details of your order. (https://anka.intercom-attachments.eu/i/oFew readers

• See the time frames, prices and country of shipment of an item

  Our designers deliver worldwide. The delivery time, shipping costs and the country of dispatch of an item are accessible and indicated by the creators. You can find them: On the product sheet, in the "Delivery and conditions" box under the photo (https://anka.intercom-attachments.eu/i/o/568294/6a3c9fc1756afc86e1e52def/635bfdefad003.png?expires=1736519400&signature=fc1b8a60eceFew readers

• Change/Reset my password

  Change/reset my password If you need to change your password for any reason, here are the steps to follow. A. You are already logged into your account Go to your account and click on "My profile " Scroll down to the section " Edit account ". Enter your new password in the Password and Password confirmation boxes. Click on "Update Account " B. You have forgotten your password You can reset your password as follows: Click on " forgot passwoFew readers

• How to contact a seller about an order ?

  If you have any questions about your order, try to reach out to the seller directly. On desktop Log in to your Anka account. Click on "My Account". (https://downloads.intercomcdn.eu/i/o/1141497/bd2e12debd32757ff98cd2ee/Capture+d%E2%80%99e%CC%81cran+2023-01-10+a%CC%80+22.05.19.png?expires=1736519400&signature=c510911c7d3a4e91b6bd46092a8ed0c97609c10ecc62c5b754981a1bc778cd66&Few readers

• I cannot find my order

  To access your order: Log in to Afrikrea account Click on "Purchases" Click on the order concerned. You can access to all the details of the order and contact the seller. You still cannot find your order If you placed an order and you cannot find it on your account, it is because: The payment did not go through and it is due to a failure of the 3DS verification. You have probably placed your orderFew readers

• How do I purchase an item on Anka?

  Shopping on Anka is very simple. Follow these 5 steps. Step One - Find the Right Product Choose the category of creations you are looking for in the menu. To facilitate your search, the filters are at your disposal. You can filter by style / color / size or even by "free shipping" Once you like a creation, just click on it to access its product page. (https://anka.intercom-attachments.eu/i/o/568257/30d55c73e319120c5ceb09ac/635bfdcaa11ff.gif?expires=1736519400&signature=3d7ee49d424a2Few readers

• How do I change the shipping address for an order?

  To change the shipping address of an ongoing order: Log in to your Anka account Click on ?Purchases? Go to the concerned order , then click on ?contact the seller? Give the new address to the seller To make sure that the new address will be taken into account, please contact us. To make things easy for your future orders, you can add your shipping address to your Anka profile. For that you need to:Few readers

• How it works !

  On Anka, each seller is in charge of his Afrikrea shop and Anka account, which he creates and manages for €60 per quater (100€ per semester, or 200€ per year) with all the tools offered. A commission on sales is taken according to your revenue and transactions. More info here The designer uploads his products online, set up the price of items and manages the shipments himself. Thanks to our internal messagFew readers

• How does Anka wallet work?

  When creating your account, a virtual wallet is set up in it. All monetary transactions are done in that wallet. One can decide to make purchases the marketplace using his/her Anka wallet as a payment method on which no fees are collected. Again all refunds upon orders cancellation rejected payment are reverted directly to Your Anka wallet. To get access to your wallet, kindly go to your "Account" and click on "Wallet" on the menu bar. Your wallet history will be displayed showing allFew readers

• You haven't heard back from the seller

  You haven't heard from the seller about an order When you contact a seller, he has 48h to reply. If she/he does not get back to you after that period of time, you can contact us to make a claim at email protected . We will contact the seller in order to get a quick answer. (https://anka.intercom-attachments.eu/i/Few readers

• Make a purchase with your Anka Wallet

  You wish to use the funds available in your Anka wallet to make a new purchase. It is simple! Place your order as usual. Once at the payment step, choose "Wallet" or "Mix payment" as option of payment. Your wallet will be automatically debited. (https://storage.crisp.chat/users/helpdesk/website/700534fa93a46c00/1afd3445-f0Few readers

• I would like to delete my account

  We are sorry to see you are planning to leave. For deleting your account, please send your request here to ask@anka.africa Do not hesitate to let us know your reasons, we might be able to help you if need be.Few readers

• How do I request a personalized or custom-made item?

  Most designers on Anka offer personalised and custom-made items. This can also be done for special occasions (weddings, ceremonies etc.). You will often see "on order and customisable" on designer's shop. Feel free to reach out to the seller after purchasing. Send her your specific request with your measurements . The designer will be happy to assist you.Few readers

• I would like to cancel an order

  All products on Afrikrea are sold by independent sellers who manage their orders and stocks by themselves. To cancel an order, you should contact the seller directly. Please follow this process to do it: Log into your Afrikrea account and click on "Purchases" button Select the concerned order and click on the "Contact the seller" button Send a message to the seller to cancel the order by specifying the rFew readers